Mida Solutions can provide applications and value added solutions in telecommunication environments thanks to a long term experience and technology knowhow in this sector. Mida can leverage on such skills in CTI integrations to become a reference partner for Enterprise and telco/ISP operators and help them in realizing innovative products and services for end customers.

Mida Solutions can help you to transform your platform into a profitable application, like:

• Voice and speech solutions for both standard - TDM and VoIP networks, (like IVR, dialers, call recorders, Automated Attendant) and CTI integration in Call/Contact Center or enterprise telephony platforms
• Routing and call-control application for both enterprise and carrier/network solutions. Typical examples are protocol converters, intelligent routing and NGN nodes or sophisticated VoIP Gateways (H323, SIP)
• Products for integration of SMS-MMS platforms on fixed lines
• System Integration in CTI e CRM environments
• Project Management and consultancy in all project phases (D3 model: Design, Develop, Deploy)
• Training on different voice technologies (Aculab, Pronexus, Pika, and others)

Nuance is the leader in natural voice interface software that makes access to information, transactions and services over the telephone convenient and secure. Leading companies like Bell Atlantic, Charles Schwab, The Home Shopping Network, Lloyds TSB, Sears, United Parcel Service, and many others use Nuance software to provide better customer service while dramatically lowering costs.

Nuance is a founding member of the V-Commerce Alliance and has led the industry in the creation of open standards for speech application development. Nuance is headquartered in Menlo Park, Calif. with global sales offices and partners supporting multilingual solutions around the world.